{"id":1488,"date":"2020-08-01T09:54:51","date_gmt":"2020-08-01T09:54:51","guid":{"rendered":"http:\/\/safe19.co.uk\/?page_id=1488"},"modified":"2026-05-28T14:30:38","modified_gmt":"2026-05-28T14:30:38","slug":"faq","status":"publish","type":"page","link":"https:\/\/safe19.co.uk\/index.php\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p class=\"has-subtle-background-background-color has-background has-large-font-size wp-block-paragraph\"><strong>Frequently Asked Questions<\/strong><\/p>\n\n\n<h5><strong>Need&nbsp; any further help?<\/strong><\/h5>\n\n\t\r\n\t\r\n\t\t\t\t\t\t<form  name= \"wpdevart_frontend_form_5\" id='wpdevart-forms-5' class=\"wpdevart_forms_count_0 wpdevart_forms_class_5 wpdevart-forms default-skin forms-general-styling\" method='post'  action='' enctype='multipart\/form-data'>\r\n\t\r\n\t\t\t\t\t\t                                            <!--bfh-number -->\r\n                                            <div class=\"wpdevart-input-field \">\r\n                                                 \r\n                                                        <label>First Name<\/label>\r\n                                                        \r\n                                                <div class=\"input-text input-field-inner\">\r\n                                                                                                        <input  type=\"text\"  \r\n                                                            id =\"input-field-33\"\r\n                                                            name=\"label_33\"   required                                                            value=\"\"  class=\"form-control  \" \r\n                                                            placeholder=\"\" \r\n                                                             \r\n                                                           \/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n\t\t\t\t\t\t\t\t\t\t                                            <!--bfh-number -->\r\n                                            <div class=\"wpdevart-input-field \">\r\n                                                 \r\n                                                        <label>Last Name<\/label>\r\n                                                        \r\n                                                <div class=\"input-text input-field-inner\">\r\n                                                                                                        <input  type=\"text\"  \r\n                                                            id =\"input-field-34\"\r\n                                                            name=\"label_34\"   required                                                            value=\"\"  class=\"form-control  \" \r\n                                                            placeholder=\"\" \r\n                                                             \r\n                                                           \/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n\t\t\t\t\t\t\t\t\t\t                                            <!--bfh-number -->\r\n                                            <div class=\"wpdevart-input-field \">\r\n                                                 \r\n                                                        <label>Company Name or Site Code<\/label>\r\n                                                        \r\n                                                <div class=\"input-text input-field-inner\">\r\n                                                                                                        <input  type=\"text\"  \r\n                                                            id =\"input-field-74\"\r\n                                                            name=\"label_74\"   required                                                            value=\"\"  class=\"form-control  \" \r\n                                                            placeholder=\"\" \r\n                                                             \r\n                                                           \/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n\t\t\t\t\t\t\t\t\t\t                                            <!--bfh-number -->\r\n                                            <div class=\"wpdevart-input-field \">\r\n                                                 \r\n                                                        <label>Email<\/label>\r\n                                                        \r\n                                                <div class=\"input-email input-field-inner\">\r\n                                                                                                        <input  type=\"email\"  \r\n                                                            id =\"input-field-35\"\r\n                                                            name=\"label_35\"   required                                                            value=\"\"  class=\"form-control  \" \r\n                                                            placeholder=\"\" \r\n                                                             \r\n                                                           \/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n\t\t\t\t\t\t\t\t\t\t                                            <!--bfh-number -->\r\n                                            <div class=\"wpdevart-input-field \">\r\n                                                 \r\n                                                        <label>Subject<\/label>\r\n                                                        \r\n                                                <div class=\"input-text input-field-inner\">\r\n                                                                                                        <input  type=\"text\"  \r\n                                                            id =\"input-field-40\"\r\n                                                            name=\"label_40\"   required                                                            value=\"\"  class=\"form-control  \" \r\n                                                            placeholder=\"\" \r\n                                                             \r\n                                                           \/>\r\n                                                <\/div>\r\n                                            <\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"wpdevart-textarea\">\r\n\t\t\t\t\t\t\t\t\t\t \r\n\t\t\t\t\t\t\t\t\t\t\t\t<label>Message <\/label> \r\n\t\t\t\t\t\t\t\t\t\t \r\n\t\t\t\t\t\t\t\t\t\t<textarea name=\"label_36\" placeholder=\"\"><\/textarea> \r\n\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\r\n                       \r\n\t\t\t\t\t   \t\t\t\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"5\" \/>  \r\n\t\t\t\t\t\t<!--<input type=\"submit\" value='Send Message' id=\"btn_send_form_email_5\" name=\"btn_send_form_email\" \/>-->\r\n\t\t\t\t\t\t<button type=\"submit\" name=\"btn_send_form_email\" id=\"btn_send_form_email_5\" >Send Message<\/button>\r\n\t\t\t\t\t\t                            <button type=\"reset\" name=\"reset\" class='ws-reset-form' data-attr='5'>Reset<\/button> \r\n                            \t\r\n\t\t\t\t\t\t  <button type=\"button\" name=\"btn_cancel_form\"   onclick='closeForm(\"#\")'>Cancel<\/button> \r\n\t\t\t\t\t\t  <script> \r\n\t\t\t\t\t\t  function closeForm(cancelUrl) {\r\n\t\t\t\t\t\t\tif(cancelUrl) {\r\n\t\t\t\t\t\t\t\tif(cancelUrl == \"#\"){return false;}\r\n\t\t\t\t\t\t\t\tif(cancelUrl.toLowerCase().search(\"http\") == -1)\r\n\t\t\t\t\t\t\t\t\tlocation.href = \"http:\/\/\"+cancelUrl; \r\n\t\t\t\t\t\t\t\telse\r\n\t\t\t\t\t\t\t\t\tlocation.href = cancelUrl;\r\n\t\t\t\t\t\t\t}\r\n\t\t\t\t\t\t } \r\n\t\t\t\t\t\t <\/script>\r\n\t\t\t\t\t\t  \t\r\n\t\t\t\t\t  <span id=\"loader-icon-5\" style=\"display:none;\" class=\"form-loader\">\r\n\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/safe19.co.uk\/wp-content\/plugins\/contact-forms-builder-pro\/\/assets\/images\/loader.gif\" \/>\r\n\t\t\t\t\t  <\/span>\r\n\t\r\n\t\t\t\t   <\/form>\r\n\t\r\n\t\t\t\t\t\t<div id=\"frontend_form_messages_5\" class=\"frontend_form_messages\" style=\"margin-top:10px; margin-bottom:10px;\"><\/div>\r\n\t\r\n\t\t\t\t   <script>\r\n\t\r\n\t\t\t\t\t\/\/document\r\n\t\t\t\t\tjQuery( document ).ready(function() {\r\n\t\t\t\t\t\t\/\/\tdonot submit form on enter , allow enter button only for tex\r\n\t\t\t\t\t\tjQuery(document).on(\"keypress\", \":input:not(textarea)\", function(event) {\r\n\t\t\t\t\t\t\treturn event.keyCode != 13;\r\n\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\/\/animation effect\r\n\t\t\t\t\t\t\t\t\t\t\t\t\/\/ do not use previous password saved in broswer for passowrd field\r\n\t\t\t\t\t\tjQuery(\"input[type='password']\").attr(\"autocomplete\", \"new-password\");\r\n\t\r\n\t\t\t\t\t\t\/\/handle form submission\r\n\t\t\t\t\t\t\/\/jQuery(\"form[name='wpdevart_frontend_form_5']\").submit(function(e){\r\n\t\t\t\t\t\tjQuery(document).on(\"submit\", \"form[name='wpdevart_frontend_form_5']\", function(e) {\r\n\t\t\t\t\t\t\t\/\/shortcode attributes e.g\r\n\t\t\t\t\t\t\tvar atts = {\"id\":\"5\"};\r\n\t\t\t\t\t\t\tvar options = { \r\n\t\t\t\t\t\t\t\t\/\/target:'#frontend_form_messages_5',   \/\/ target element(s) to be updated with server response \r\n\t\t\t\t\t\t\t\t\/\/ other available options: \r\n\t\t\t\t\t\t\t\t url:\"https:\/\/safe19.co.uk\/wp-admin\/admin-ajax.php\",        \/\/ override for form's 'action' attribute \r\n\t\t\t\t\t\t\t\t\/\/url:\"https:\/\/safe19.co.uk\/wp-content\/plugins\/contact-forms-builder-pro\/check-ajax.php\",\r\n\t\t\t\t\t\t\t\tdata:{'btn_send_form_email':'1','process_ajax':'1','atts':JSON.stringify(atts),'action':'get_post_information'},\r\n\t\t\t\t\t\t\t\t\/\/type:      type        \/\/ 'get' or 'post', override for form's 'method' attribute \r\n\t\t\t\t\t\t\t\t\/\/dataType:  null        \/\/ 'xml', 'script', or 'json' (expected server response type) \r\n\t\t\t\t\t\t\t\t\/\/clearForm: true ,       \/\/ clear all form fields after successful submit \r\n\t\t\t\t\t\t\t\t\/\/resetForm: true  ,      \/\/ reset the form after successful submit \r\n\t\r\n\t\t\t\t\t\t\t\t\/\/ $.ajax options can be used here too, for example: \r\n\t\t\t\t\t\t\t\t\/\/timeout:   3000 \r\n\t\r\n\t\t\t\t\t\t\t\tbeforeSubmit: function() {\r\n\t\t\t\t\t\t\t\t\tjQuery(\"#loader-icon-5\").show();\r\n\t\t\t\t\t\t\t\t},\r\n\t\t\t\t\t\t\t\tsuccess:showResponse, \/\/ post-submit callback \r\n\t\t\t\t\t\t\t }; \r\n\t\r\n\t\t\t\t\t\t\t\/\/ inside event callbacks 'this' is the DOM element so we first \r\n\t\t\t\t\t\t\t\/\/ wrap it in a jQuery object and then invoke ajaxSubmit \r\n\t\t\t\t\t\t\tjQuery(this).ajaxSubmit(options); \r\n\t\r\n\t\t\t\t\t\t\t\/\/ !!! Important !!! \r\n\t\t\t\t\t\t\t\/\/ always return false to prevent standard browser submit and page navigation \r\n\t\t\t\t\t\t\treturn false; \r\n\t\t\t\t\t\t}); \r\n\t\r\n\t\r\n\t\t\t\t\t\tfunction showResponse(responseText, statusText, xhr, $form) {\r\n\t\t\t\t\t\t\tstr = responseText;\r\n\t\t\t\t\t\t\t\/\/replace first occurence \r\n\t\t\t\t\t\t\tstr = str.replace(\"successmsg_\", \" \"); \r\n\t\t\t\t\t\t\t\/\/ append response\r\n\t\t\t\t\t\t\tconsole.log($form)\r\n\t\t\t\t\t\t\tjQuery(\"#frontend_form_messages_5\").text(\" \");\r\n\t\t\t\t\t\t\tjQuery(\"#frontend_form_messages_5\").append(str);\r\n\t\t\t\t\t\t\tjQuery(\".notice-dismiss\").click(function(){\r\n\t\t\t\t\t\t\t\tself=this;\r\n\t\t\t\t\t\t\t\tjQuery(this).parent().parent().slideUp(\"normal\");\r\n\t\t\t\t\t\t\t\tsetTimeout(function(){jQuery(self).parent().parent().remove()},600)\r\n\t\t\t\t\t\t\t})\r\n\t\t\t\t\t\t\t\/*setTimeout(function(){ \r\n\t\t\t\t\t\t\t\t\/\/jQuery(\"#frontend_form_messages_5 .success_message5\").fadeout(); \r\n\t\t\t\t\t\t\t\tjQuery(\"#frontend_form_messages_5 .success_message\").fadeOut();\r\n\t\t\t\t\t\t\t}, 5000);*\/\r\n\t\r\n\t\t\t\t\t\t\t\/\/\tresponseText  , updates the div in target specified in options\r\n\t\t\t\t\t\t\tjQuery(\"#loader-icon-5\").hide();\r\n\t\r\n\t\t\t\t\t\t\tvar matched = responseText.search('successmsg_');\r\n\t\t\t\t\t\t\tif(matched != -1) {\r\n\t\r\n\t\t\t\t\t\t\t\tvar formId = \"5\";\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tgrecaptcha.reset();\r\n\t\t\t\t\t\t\t\t\tjQuery('#wpdevart-forms-5').hide();\r\n\t\t\t\t\t\t\t\t\treturn;\r\n\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\tsetTimeout(function(){\r\n\t\t\t\t\t\t\t\t\t\t jQuery('#wpdevart-forms-5')[0].reset(); \r\n\t\t\t\t\t\t\t\t\t\t jQuery(\"#wpdevart-forms-\"+formId).each(function() {\r\n\t\t\t\t\t\t\t\t\t\t\tjQuery(this).find(\".input-file \").each(function(){\r\n\t\t\t\t\t\t\t\t\t\t\t\tjQuery(this).find(\"input\").val(\"\");\r\n\t\t\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t\t\t\tjQuery(this).find(\".file-upload-btn + span\").each(function() {\r\n\t\t\t\t\t\t\t\t\t\t\t\tjQuery(this).text(\"  \");\r\n\t\t\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t },100);\r\n\t\t\t\t\t\t\t }\r\n\t\t\t\t\t\tgrecaptcha.reset();\r\n\t\t\t\t\t\treturn false;\r\n\t\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t\tfunction showRequest() {\r\n\t\t\t\t\t\t\treturn false;\r\n\t\t\t\t\t\t}\r\n\t\r\n\t\t\t\t\t\tjQuery(document).on(\"click\",\"[type=reset].ws-reset-form\",function(e){\r\n\t\t\t\t\t\t\tformId= jQuery(this).attr('data-attr');\r\n\t\t\t\t\t\t\t\/\/reset\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\tjQuery(\"#wpdevart-forms-\"+formId).each(function(){\r\n\t\t\t\t\t\t\t\t\tjQuery(this).find(\".input-file \").each(function(){\r\n\t\t\t\t\t\t\t\t\t\tjQuery(this).find(\"input\").val(\"\");\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t\tjQuery(this).find(\".file-upload-btn + span\").each(function(){\r\n\t\t\t\t\t\t\t\t\t\tjQuery(this).text(\"  \");\r\n\t\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\t\t\tjQuery(\"#wpdevart-forms-\"+formId)[0].reset();\r\n\t\t\t\t\t\t\t\t});\r\n\t\t\t\t\t\t\tgrecaptcha.reset();\r\n\t\t\t\t\t\t\treturn false;\r\n\t\r\n\t\t\t\t\t\t});\r\n\t\t\t\t\t});\r\n\t\r\n\t\t\t\t\t<\/script>\r\n\t\t\t\t\n\n\n\n<p class=\"has-text-align-center has-subtle-background-background-color has-background has-large-font-size wp-block-paragraph\"><strong>Safe 19  Ltd. Address<\/strong><\/p>\n\n\n\n<div class=\"wp-block-media-text alignwide is-stacked-on-mobile is-style-twentytwentyone-border has-green-background-color has-background\"><figure class=\"wp-block-media-text__media\"><img loading=\"lazy\" decoding=\"async\" width=\"685\" height=\"298\" src=\"https:\/\/safe19.co.uk\/wp-content\/uploads\/2021\/08\/Safe19ContactDetailsCrop9.png\" alt=\"\" class=\"wp-image-2881 size-full\" srcset=\"https:\/\/safe19.co.uk\/wp-content\/uploads\/2021\/08\/Safe19ContactDetailsCrop9.png 685w, https:\/\/safe19.co.uk\/wp-content\/uploads\/2021\/08\/Safe19ContactDetailsCrop9-300x131.png 300w\" sizes=\"auto, (max-width: 685px) 100vw, 685px\" \/><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"has-text-align-center has-text-color has-large-font-size wp-block-paragraph\" style=\"color:#5b7071\"><strong>Safe19 Ltd.<br>Newminster House<br>Bristol<\/strong><\/p>\n\n\n\n<p class=\"has-text-align-center has-text-color has-large-font-size wp-block-paragraph\" style=\"color:#5b7071\"><strong>BS1 1LT<\/strong><\/p>\n<\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Frequently Asked Questions Need&nbsp; any further help? Safe 19 Ltd. Address Safe19 Ltd.Newminster HouseBristol BS1 1LT<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"templates\/template-full-width.php","meta":{"footnotes":""},"class_list":["post-1488","page","type-page","status-publish","hentry","entry"],"_links":{"self":[{"href":"https:\/\/safe19.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1488","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/safe19.co.uk\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/safe19.co.uk\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/safe19.co.uk\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/safe19.co.uk\/index.php\/wp-json\/wp\/v2\/comments?post=1488"}],"version-history":[{"count":28,"href":"https:\/\/safe19.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1488\/revisions"}],"predecessor-version":[{"id":4858,"href":"https:\/\/safe19.co.uk\/index.php\/wp-json\/wp\/v2\/pages\/1488\/revisions\/4858"}],"wp:attachment":[{"href":"https:\/\/safe19.co.uk\/index.php\/wp-json\/wp\/v2\/media?parent=1488"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}